24/7 support
Support customers 24/7 at no additional cost.
Meet Peter
Peter knows the manual for every product you've ever released to the market.
He helps customers solve trouble shoot, and solve their issues based on context, 24/7 and in any language at any time. He can also track, log, and categorize requests, so you understand what customers are asking the most.
Peter can help you optimize existing documentation, and draft new user-facing documentation.
When he can't help, he ensures a smooth handover to human colleagues.
Capabilities
Hand off with full product context
Escalate to specialists with full product context so nobody repeats the same questions.
Themes for docs & training
Spot recurring themes and feed improvements back to the documentation and training.
Multi-language support
Answer customers in the language they use, from the same manuals and product truth.
Track, log & categorize
Trace what customers ask the most, so you understand what to optimize next.
Draft documentation
Draft new documentation, following your existing guidelines and documentation structure.
Go live in 3 easy steps
Your setup is created with a dedicated onboarding specialist, ensuring the optimal workflow for your specific needs.
Integrate existing data
Via ERP, spreadsheets, and the sources your team already trusts. Your agent adds a reasoning layer on top of data you already maintain.
See howOnboard Peter
Peter communicates with you as a human colleague. On Teams, email, and directly in your Dawn workspace.
See how
24/7 multi-language support
Deflections, escalations, taxonomy updates, and training feedback on a steady cadence, grounded in manuals and live product data.
See howPeter works even better with colleagues.
Anna
Reception
Anna captures front-door context Peter can use when issues should hit support instead of a shared inbox.
Neil
Marketing
Neil aligns public copy with the answers Peter gives so the site and the helpdesk say the same thing.
Michelle
Compliance
Michelle receives regulated or contractual escalations from Peter with the right evidence attached.
